TL;DR
As a Solution Engineer at deepset, you will apply cutting-edge NLP techniques to real-world enterprise problems. You will develop deep expertise across the full spectrum of NLP methods within Haystack including dense retrieval, Question Answering, generative QA, Summarization, RAG pipelines, and more and use deepset Cloud, our SaaS platform, to streamline workflows and transform customer data into actionable intelligence.
You will collaborate closely with our open-source and product teams to shape the best solutions for each engagement. This role sits at the intersection of professional services consultant, senior AI/NLP engineer, and trusted technical advisor.
Exemplary engagement: You will partner with data scientists from a leading aerospace corporation to enhance search functionality across pilot manuals. This means understanding their data and domain, evaluating methods (DPR, QA, TableQA) against their requirements, designing annotation workflows for expert labellers, continuously analysing incoming labels, training and iterating models, and driving step-by-step performance improvements until production targets are met.
Why deepset
deepset is the company behind Haystack, the leading open-source framework for building production-ready LLM applications, and deepset Cloud, the enterprise platform that brings AI-powered search and retrieval to the world's most demanding organisations. We sit at the intersection of cutting-edge AI research and real-world enterprise deployment — and we're growing fast.
Our Solution Engineers are the bridge between deepset's powerful AI technology and the customers who need it most. This is not a traditional sales-support role: you will be a trusted technical advisor, a hands-on builder, and a strategic partner to enterprise clients across the DACH region and beyond.
What you will do
Customer Delivery & Solution Design
Show customers how to search for and extract information using Haystack and deepset Cloud, growing NLP awareness within their organisation
Understand each customer's domain data, use case, needs, and processes to craft the optimal solution and drive improvements to Haystack/deepset Cloud
Be the outward face to the customer: communicate to define goals and timelines, and report results throughout the engagement
Rapidly prototype cutting-edge NLP methods — dense retrieval (DPR), Question Answering, generative QA, TableQA, Summarization — and evaluate them against real customer data
Model Development & Data Engineering
Lead end-to-end technical delivery of AI solutions using Haystack, PEFT, Hugging Face Transformers, and deepset Cloud
Design annotation workflows for expert labellers and continuously analyse incoming labels to drive model improvement
Train and fine-tune large language models through large-scale data curation and optimisation to meet production performance targets
Contribute NLP/RAG-related improvements upstream to Haystack and other open-source libraries
Customer Success & Enablement
Partner directly with customer data scientists and engineering teams, guiding them from prototype through to production
Run technical workshops and enablement sessions; help customers build internal capabilities around Haystack and NLP best practices
Act as the internal voice of the customer, feeding domain knowledge and product feedback to our open-source and product teams
Track performance metrics and communicate progress clearly to both technical and non-technical stakeholders
Growth & Community
Define and pursue the skills needed to grow into an expert or team lead role as deepset scales
Contribute to deepset's technical blog, conference talks, and Haystack community presence
Work with Account Executives and the Product team to translate customer insights into roadmap decisions
About us
Founded in 2018, deepset builds open and enterprise-grade tools that help teams build AI with purpose. From Haystack, our open-source framework, to the Haystack Enterprise Platform, we give developers and organizations the building blocks to solve complex, high impact challenges with AI with full control, transparency, and sovereignty. Backed by GV and Balderton, we’re growing the world’s production AI community and customer base solving challenges too critical to get wrong.
Visit us to learn more: deepset Website | Haystack Website | GitHub | Linkedin | X deepset (Twitter) | X haystack (Twitter)
