At deepset, we’re on a mission to make custom AI solutions accessible to every organization. With Haystack, thousands of developers build advanced LLM applications every day, while our enterprise-ready AI Platform helps companies turn large language models into business value. We’re remote-first, flexible, and built on a culture of trust and ownership. You’ll collaborate with top-tier tech talent, tackle meaningful challenges, and help transform complex AI into solutions that are simple, powerful, and ready for the real world.

• Own the post sales Customer Journey for assigned enterprise accounts, ensuring long-term success and value.
• Develop and execute Customer Success plans; including onboarding, adoption, training, and success metrics alignment.
• Drive retention and growth by ensuring customers achieve meaningful outcomes and value from our solution.
• Act as the voice of the customer internally, partnering with Product, Engineering, and Sales to champion customer needs.
• Lead quarterly business reviews (QBRs), value realisation check-ins, and strategic roadmap and customer goal alignment.
• Collaborate with Sales to identify, qualify, and support upsell and cross-sell opportunities.
• Use data to monitor customer health, identify risk, and implement strategies to drive renewals and expansion opportunities.
• Assist with building Customer Success programs and processes to improve customer experience and engagement.
• Maintain high levels of customer satisfaction and ensure clear documentation in CRM and other systems.

• 4+ years in Customer Success, Account Management, Consulting, or related roles in a B2B SaaS or enterprise software environment.
• Proven track record of success in managing, retaining and expanding enterprise accounts.
• Ability to understand complex technical products and communicate them in a customer-centric way.
• Strong commercial acumen, able to spot growth opportunities and work with sales to unlock them.
• Excellent stakeholder management, presentation and communication skills, tailoring engagement from users to C-suite.
• Highly organised, proactive, and comfortable owning outcomes with minimal oversight.
• Data-driven approach to understanding customer behavior, driving decisions, informing strategy and measuring success.
• Experienced with Salesforce or other CRM platforms.

• Experience working with enterprise customers.
• Experience working in a remote-centric startup environment.
• Experience with technology, ideally AI/ML, open-source, or B2B SaaS developer-facing products.
• Familiarity with Analytics platforms and CSP tools such as Gainsight.
• Experience working with public sector, finance, or regulated industries.

• Remote-first setup with flexible hours & tech of your choice
• 30 days vacation + extra days for family sick leave
• Competitive salary & stock options for every team member
• Monthly sports & mental health support allowance with Oliva
• Annual learning & development budget
• Monthly team socials & in-person meetups
• Dog-friendly Berlin HQ