We are on the lookout for a pragmatic, forward-thinking IT Administrator within our Infrastructure team to enhance our IT service infrastructure and process efficiency. In this role you will focus on one main goal: ensure that everyone on the deepset team has the technology they need to get their job done. Your typical work will range from provisioning laptops for new employees, helping them out with IT problems (Hard/Software), automating processes with the People Team, and working closely with our DevOps Engineers to ensure we remain SOC2 compliant.

We are an AI startup that empowers developers to build applications that use natural language as the interface to data. Our open-source framework Haystack is used by thousands of developers to build LLM applications. Our LLM platform, deepset Cloud, enables enterprises worldwide to unlock the potential of large language models for their business cases. Come join our team and work with tech experts on real-world cases, in a fast-paced and high-impact environment, and shape the AI space together with us.

At deepset you will find an environment with equal opportunities to grow, share ideas, build relationships, and succeed. We believe every employee is important and generates a direct impact on our team’s success.
We are certified by Flexa® Careers as a flexible employer, and our remote first culture is designed to provide work-life balance, autonomy, and flexibility.
Our daily meetings, the quarterly in person "re:base", and social events allow us to work with great synergy. We would like to invite you to visit our life page to learn more about our culture.

• You will manage IT equipment of our remote working employees and the IT hardware of our Berlin office
• You will manage accounts of our employees in various third-party systems
• You will be responsible for managing our Google Workspace from employee accounts to Google Drive and Google Groups
• Be responsible for the processes for onboarding and offboarding, ensuring a seamless integration with Security, PeopleOps, and Business Operations
• Act as the go-to expert for IT-related questions, providing timely and effective solutions
• Design and maintain integrations, facilitating seamless data exchange between the HRIS and third-party systems

• 3+ years of experience managing the lifecycle of devices and software (evaluation, introduction, commission, maintenance / service desk, migration, decommission)
• Experience administering Google Workspace
• Experience deploying efficiently software to laptops and other devices - we are a Windows, Mac and Linux environments
• Hands-on experience supporting non-technical Windows, Linux & Mac users
• Hands-on experience with Bash, SQL, Git and Python is a great plus
• Familiarity with SOC2 and GDPR is a nice to have

• Remote-first: You can choose to work from home or any other workspace that suits you. We offer a home office budget for equipment and furniture, and we would be happy to sponsor a coworking spot.
• Grow: Personal and professional growth are important to us. We have an annual learning and development budget, and also the opportunity to speak at conferences, internal knowledge sharing, and workshops.
• Connect: We have a virtual office, a monthly social budget to reconnect virtually or in person, online walks and talks with colleagues from other teams, and a flexible travel policy that enables you to meet colleagues in person for special occasions.
• Re:base: We meet in person on a quarterly basis, because we believe it’s important to get to know each other. We have fruitful discussions, we hold workshops, we brainstorm together, and we have leisure activities and fun.
• You are an owner: All employees are enrolled in the employee stock option plan and own a part of the company.
• Personal time off: If you want to recharge and travel the world - there are 27 days of paid vacation and you earn an additional day for each year completed with deepset (up to 30 days).
• Choose your tech: Linux, Windows, or macOS? The choice is yours and we will provide what you need.
• Pension fund and Health Insurance fitting with your main working location: All full-time employees are eligible for the pension plan. We also offer health, dental, and vision for employees in the US, in compliance with the local market.
• Travel Insurance: We want you to be secure during your travels. Therefore, we offer every employee additional travel insurance.
• Sports budget: To boost your health and well-being, we offer a monthly allowance for your sports activity.
• Dog-friendly: Our main co-working partner Mindspace welcomes dogs, so you can also bring your best friend to the office.
• Enhanced days off for Family Sick Leave: We offer additional days in case your child gets sick.
• Additional days off: We don't work on the 24th & the 31st of December.
• Flexible working hours: You can adapt your work to your private life.

"Deepset enables me to work with extremely talented and like-minded people on the tech I’m passionate about. It is just outstanding to find such a well-organized and yet creativity-encouraging environment. Seeing everyone is dedicated to the bone to pushing this thrilling technology to its limits puts the cherry on top. Needless to say: I'm proud to be part of deepset!” (Thomas, Senior NLP Engineer)
“deepset has an inspiring vision and a great team to build a product that sets the standard for NLP. Being part of this team and journey is a privilege.” (Eren, Senior Frontend Engineer)